EN
Get in touch at Lizaro Casino
Instant chat support
The fastest answer. Log in so the agent can see your account straight away.
Deposits, withdrawals, verification
Payment history, KYC uploads and limits live in your profile, open any time.
First time here?
Sign up, verify your email and claim the welcome package on your first deposit.
250% up to €3,000 + 350 free spins
While you wait for our reply, your welcome package is ready to claim.
Before you write
Our support team handles accounts, payments, bonuses and technical issues. Most questions are solved in the first reply.
When we answer
We are online 24/7. Typical reply time: a few minutes on live chat.
Help us help you faster
Mention your username, the date of the issue and, for payments, the method and amount. Screenshots save a lot of back and forth.
Identity checks
Verification protects your balance and is required before payouts. We only ask for what the licence obliges us to check.
Ways to reach us
You can use the chat window on any page or send an e-mail to [email protected]. Both reach the same team and share your history.
Responsible gaming
If gambling stops being fun, ask us for a cool-off period or self-exclusion. Help lines are listed in the footer of every page.
Escalating an issue
If an answer does not solve the problem, reply and ask for a complaint to be opened. A senior agent reviews it and answers in writing.
One last thing
Feedback about the site is welcome at the same address. We use it to decide what to fix next.
Send us a message
Thank you!
Your message has reached our team. We usually reply within a few hours.